Dedicated NDIS Support · Based in Bali

NDIS Virtual Assistants
for Australia

Expert virtual assistants trained in NDIS compliance, invoicing, scheduling, and administration — giving Australian disability service providers the freedom to focus on their participants.

NDIS Trained VAs
AU Coverage
24/7 Support
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Complete NDIS Admin Support

We handle the administrative complexity of running an NDIS practice — so you can dedicate your time, energy, and expertise to the participants who need you most.

NDIS compliance documentation and virtual assistant support

Compliance & Documentation

Staying compliant with the NDIS Quality and Safeguards Commission is non-negotiable — but it doesn't have to consume your day. Our virtual assistants maintain your documentation to audit-ready standards, so you're always prepared.

  • Participant Record Management Service agreements, progress notes, incident reports, and plan documentation kept accurate and current.
  • NDIS Practice Standards Documentation aligned with the NDIS Practice Standards framework to meet audit and review requirements.
  • Policy & Procedure Updates Regular review and updating of internal policies to reflect current NDIS guidelines and legislation.
  • Risk & Incident Reporting Timely incident documentation and reporting aligned with NDIS Commission requirements.
Get Compliance Support →

PRODA, Invoicing & Claims

Getting paid on time starts with accurate invoicing and clean claims. Our VAs are trained on PRODA, the NDIS myplace portal, and plan management systems — ensuring your revenue flows without delays.

  • PRODA Portal Management Secure access management, service booking, claims submission, and payment tracking through PRODA.
  • Invoice Generation & Processing Accurate NDIS line-item invoicing, bulk claims processing, and payment follow-up.
  • Plan Management Support Budget tracking, plan utilisation monitoring, and communication with plan managers on your behalf.
  • Payment Reconciliation Matching payments to invoices, resolving discrepancies, and maintaining clean financial records.
Streamline Your Invoicing →
NDIS invoicing and claims management virtual assistant
NDIS scheduling coordination and rostering virtual assistant

Scheduling, Rostering & Coordination

Coordinating participants, support workers, and schedules is the backbone of NDIS service delivery. Our VAs keep your calendar running smoothly — no missed appointments, no scheduling conflicts.

  • Participant Scheduling Appointment booking, rescheduling, cancellations, and reminders managed across your caseload.
  • Staff Rostering Shift planning, availability management, and roster distribution for your support worker team.
  • Support Coordination Admin Liaison between participants, families, providers, and plan managers — handling the admin so coordinators can focus on care.
  • Email & Communication Management Inbox triage, response drafting, and stakeholder communication handled professionally on your behalf.
Optimise Your Schedule →

The Nala Group Advantage

NDIS-Trained VAs

Our team is specifically trained in NDIS workflows, PRODA, compliance frameworks, and Australian disability service administration.

Bali-Based, AU-Focused

Operated from Bali with significant cost savings passed to you — without compromising on quality, accuracy, or Australian compliance knowledge.

Face-to-Face in Australia

Need in-person support? Our Australian partner is available for face-to-face meetings, onboarding, and consultations across the country.

Dedicated & Reliable

Your VA becomes an extension of your team — consistent, dependable, and deeply familiar with your operations and participants.

Let's Streamline Your NDIS Admin

Ready to free up your time and take the admin pressure off your NDIS practice? Get in touch for a free consultation and quote.

Operations Bali, Indonesia · Serving all of Australia
Availability AEST-aligned hours · Monday to Friday